Terms and Conditions

Who we are and what these terms cover

This website is operated by Sergio Anibal Toro Castaño, a self-employed professional with Spanish tax ID (NIF) 45129727R, registered address at Ronda de Queralt 11, 2-2, 08610 Avià (Barcelona), Spain, phone +34 623 808 101 and email info@escolaparapent.cat, trading as Escola Catalana de Parapent (Catalan Paragliding School).

These terms govern purchases of services and products through escolaparapent.cat. By ticking the acceptance box during checkout you confirm that you have read and accepted them.

The contract is governed by Spanish law, in particular Royal Legislative Decree 1/2007 (the Spanish General Consumer Protection Act) and Law 34/2002 on information society services and e-commerce (LSSI-CE).

Products and how to buy

Through the website you can buy tandem paragliding flights (at a weekday rate and a weekend or public holiday rate), pilot courses, guided cross-country outings, the community membership (a recurring subscription), gift vouchers and paragliding equipment (harnesses, wings, reserve parachutes and accessories).

The purchase process works like this: you add products to the basket, give us a contact email and phone number, review the order with its total before paying (you can correct any mistakes before confirming), pay through the payment gateway and receive a confirmation email.

We keep an electronic record of your purchase: you receive a copy with the confirmation email and, if you have an account, you can review your bookings from your account. These terms remain permanently accessible on this page.

The contract can be concluded in Catalan, Spanish or English.

The community membership renews automatically for the period you chose. You can cancel it at any time from your account, and the cancellation takes effect at the end of the current period.

The price of tandem flights includes transport from the meeting point in Avià to take-off (or to the start of the climb, on the hike & fly) and back to the meeting point from the landing, wherever you land, as well as the gear, the insurance and the qualified pilot. Getting to the meeting point is up to you. Transport from Barcelona is a separate, on-demand service run by a partner driver: it is a request, not a purchase. You tick it when you book, we call you with the quote, the time and the pick-up point, and the price is agreed by phone and is not charged online. On courses, getting to the flying field is each student's own responsibility; the course does include the retrieve from the landing area back up to launch on the minimum flights.

There are three ways to order shop equipment. Buying: equipment we have in stock is paid by card straight away, and we hold the units for a few minutes while you pay. Requesting: equipment we do not have in stock is ordered from the manufacturer or distributor and handled as a request, not a purchase; nothing is charged when you submit it and it does not commit you to buy, and the school confirms the price, the delivery time and the way to pay by email or WhatsApp. Asking for a quote: if a product costs 300 euros or more, or if the total of what you want to buy now reaches 300 euros, you can ask us for a quote as well as buying it, and we reply with an offer.

If the same basket holds equipment in stock and equipment on demand, it becomes two orders: one with the equipment in stock, which you pay now, and one with the equipment on demand, which stays a request. Each order has its own reference and its own deadline.

Prices and payment

All prices are shown in euros (EUR), taxes included.

Payment is by card through a secure payment gateway (currently Stripe, with PAYCOMET being added). The website never sees or stores your card number. The charge on your statement appears under the school's name.

When the school issues an electronic invoice for your purchase, you can download it as a PDF from the link in your confirmation email or from your account. Up to 400 euros (tax included), it is a simplified invoice; above that amount, a full invoice in your name. If you buy in the shop, you can request a full invoice with your tax ID when you place the order. It includes a QR code to verify it on the Tax Agency's online portal (VERI*FACTU). If an amount is refunded, the refund is issued as a corrective invoice.

Courses and course packs are booked with a deposit paid online when you book. Before paying you see the deposit, the full price of the course and what is left to pay.

After you book, the school tells you how to pay the rest: by bank transfer to the account we give you, or by another method we agree on, such as cash. The rest is paid before the course starts.

Discounts. Bookings of three or more flights qualify for a 10% group discount. The school may also offer promo codes, either public or individual. Discounts cannot be combined: if a booking qualifies for more than one, you get whichever saves you more, and only one code can be used per booking.

Each code has its own conditions, shown before you pay: its expiry date, whether it only applies to flights or courses starting on specific dates (in which case it does not apply to open-date bookings or to flights with the date still to be agreed), whether it is limited to one use per person, and its total number of uses. A code counts as used once payment is completed, and a code that has reached its limit no longer applies to new bookings.

For courses and course packs, the discount reduces the total price and therefore the remaining balance. The deposit paid online does not change.

A gift voucher bought with a discount entitles you to the full flight, whatever you paid for it.

If you cancel a discounted booking, any refund is calculated on the amount you actually paid. The school may withdraw or end a code at any time; this does not affect bookings that have already been paid. The conditions for changing the date of a booking made at a campaign price are set out in section 10.

Shop prices. The shop displays the prices for your country (Spain or another EU country) based on the country you choose or the one we detect. The price you pay is that of the delivery country, and we confirm it before payment. For shop items priced at 300 euros or more, you can ask us for a quote as well as add them to the basket.

Paying for shop equipment. Purchases of in-stock equipment are paid by card. When the school enables payment for a request, we send you a link to the order and you choose between card and bank transfer: the card option is valid for 7 days and the transfer option for 10. Quotes are paid by bank transfer only, to the account shown on the offer. In a transfer you must put the order reference as the payment concept, because that is how we identify your payment. We send you a reminder before the deadline and, if it passes without the payment reaching us, the order is cancelled and the units go back on sale.

The price you pay for equipment is the one for the delivery country; pick-up at the school counts as delivery in Spain. Shipping costs, if any, are shown in the summary before you pay.

Bookings, weather and rescheduling

Dated bookings are made at least 72 hours in advance and up to 12 months ahead. If you choose the open-date option, you pay a single handling fee per booking and have 12 months to fly. Premium flights (cross-country and hike & fly) are not scheduled at purchase: we call you to agree on a day depending on the weather, with no extra fee.

Paragliding depends on the weather. For safety reasons the school may postpone or cancel the activity at any time, even at the take-off site on the day itself. The decision always rests with the pilot or instructor.

If the school cancels for weather or any other safety reason, you choose between rescheduling at no cost (with an extension of your voucher's validity if needed) or a full refund of everything you paid.

We confirm the activity between 24 and 72 hours beforehand, once the forecast is reliable. Until then your booking is made but the day is not confirmed. The take-off time and location may be adjusted to the conditions.

On tandem flights you choose the area and the flight option, not the launch: the school picks the launch from the day's weather. The High mountain option is sold on the mountain flight only: with it we look for the launch with the best views and the biggest descent the day allows (the Figuerassa, the Rasos de Peguera or the Coll de la Creueta), but conditions up there are more variable and we cannot always go. If on the day we fly from a lower launch, we refund the difference between what you paid for the High mountain option and what the Basic option would have cost at the same day rate.

When you book we ask which town or city you are travelling from. It is a required field, and the only thing we use it for is that decision: knowing how far you have to travel before we confirm or move your day.

Participant requirements

Safety is a shared responsibility. The school may decline to run the activity if your condition compromises safety: in that case the same rules as a school cancellation apply (reschedule or refund), unless you withheld relevant information.

When you take part in an activity, we ask you to:

• Meet the requirements listed on each activity's page.
• Follow the pilot's or instructor's instructions at all times.
• Tell us about any relevant medical condition before the activity.
• If you are a minor, bring a signed authorisation from your parent or legal guardian.

Satisfaction guarantee and gift vouchers

Tandem flights: if we cannot fly you, or if you are not satisfied with the service, we give you your money back.

If we cannot fly, because of the weather, for safety or for any other reason on the school's side, you choose between rescheduling the flight at no cost or a full refund, as the bookings section explains.

If you have flown and the service fell short, tell us on WhatsApp, by phone on +34 623 808 101 or by email at info@escolaparapent.cat, with your booking and what you did not like, and we refund what you paid for that flight.

Gift vouchers: if the person you gifted it to prefers not to fly, we refund the purchaser. The purchaser only has to ask us through the same channels while the voucher has not been used to set a day.

Refunds under this guarantee always go to whoever paid for the purchase, to the same payment method.

Gift vouchers are valid for 12 months from the date of purchase and only for the activity they were bought for: they cannot be exchanged for a different activity. With your voucher, you get priority in the booking calendar when you call us to arrange the day. If the weather or a cancellation by the school prevents you from flying within that period, we extend the validity at no cost. In all other cases, if the voucher expires before the activity has taken place, write to us: we can extend it on a case-by-case basis or, if the recipient prefers not to fly, the purchaser can ask for a refund.

Vouchers are issued in the recipient's name but can be transferred to someone else by letting the school know.

How this fits with cancellations: this guarantee covers the cases where the school cannot fly, where you are not satisfied with the service you received and, for gift vouchers, where the recipient prefers not to fly before setting a day. If it is you who decides to cancel a booking that already has a day, the ladder in the date changes and cancellations section applies. The guarantee does not reduce that ladder, and the ladder does not limit the guarantee.

Right of withdrawal

The right of withdrawal is governed by articles 102 to 108 of Royal Legislative Decree 1/2007, under Spanish consumer law. Depending on what you buy, one of these regimes applies:

Activities with a booked date or period (a flight or a course with a set date): there is no right of withdrawal, under the exception in article 103.l for leisure activities with a specific performance date. We tell you this expressly before payment. This does not affect the weather policy in the bookings section or the customer cancellation policy, which apply in all cases: they are commercial conditions the school offers you on top of the law, and they neither extend nor replace the right of withdrawal.

Gift vouchers and open-date purchases: you have 14 calendar days from purchase to withdraw without giving any reason and get the full amount back. Premium flights (cross-country and hike & fly), which are bought without a date, follow this same regime until we agree on the day. Once you set a date for the activity, the previous regime takes over and the right of withdrawal lapses; we remind you of this when you book.

Physical equipment: you have 14 calendar days from delivery. The direct cost of returning the goods is yours. You may examine the equipment as you would in a shop; if you go further (for example flying a wing, using a harness or opening a sealed reserve parachute), you are liable for the loss in value, which is deducted from the refund and which for safety equipment can be substantial, because used safety equipment cannot be resold as new. In the case of a reserve parachute delivered sealed, unsealing it can mean a loss in value of almost the entire price, because an unsealed reserve parachute no longer counts as new.

Custom-made goods: the right of withdrawal does not apply to the supply of goods made to your specifications or clearly personalised (article 103.c of Royal Legislative Decree 1/2007), for example a made-to-order colour requested from the manufacturer. A standard model that we order from the manufacturer at your request is not a personalised good and keeps the standard 14-day withdrawal period.

Community membership: you have 14 calendar days from signing up to withdraw without giving any reason. If you asked for the service to start right away, we deduct the part proportional to the time already enjoyed (article 108.3).

If you bought equipment, you can request withdrawal from your order page, with the "Request withdrawal" button. We send you a confirmation by email and the school writes to you with the steps for the return and the refund. The button is available while the order is paid and for the 30 days after delivery; outside that period, write to us all the same.

If you withdraw, we refund you within 14 calendar days of receiving your notice, using the same payment method. For equipment, we may withhold the refund until we receive the goods or you send us proof of shipment.

Withdrawal form

To withdraw you can use this model form, adapted from Annex B of Royal Legislative Decree 1/2007. It is not compulsory: any unequivocal statement sent to info@escolaparapent.cat is enough.

• For the attention of Sergio Anibal Toro Castaño, Ronda de Queralt 11, 2-2, 08610 Avià (Barcelona), info@escolaparapent.cat:
• I hereby give notice that I withdraw from my contract of sale of...
• Received on...
• Name of consumer...
• Address of consumer...
• Signature of consumer (only if this form is submitted on paper)
• Date...

Equipment shipping policy

You can collect equipment at the school, in Avià, at no cost. We also ship by courier to Spain and the rest of the European Union countries, at a flat rate per zone that you see in the summary before you pay. We do not ship to the Canary Islands, Ceuta or Melilla. Some products are shipped within Spain only; the product says so.

In-stock equipment is delivered within 3-7 working days. Out-of-stock or made-to-order equipment depends on the distributor's or manufacturer's lead time: check with us before placing the order. In any case, the maximum legal delivery period is 30 calendar days unless we agree otherwise.

We always show you the shipping costs before payment.

We recommend checking the package on delivery and reporting any transport damage as soon as possible to info@escolaparapent.cat.

Equipment warranty

New equipment carries the 3-year legal conformity warranty established by Spanish Royal Decree-law 7/2021. To make a claim, write to info@escolaparapent.cat.

Date changes and cancellations by the customer

If you cannot make it on your booked day, let us know as soon as you can. Before cancelling, see whether changing the date works for you: you keep the amount you paid.

Dated flights: you can change the day yourself, from your booking in the customer area, while the flight is 7 days or more away. The new day has to meet the same rules as when you bought: at least 72 hours ahead, the same rate (working day, or weekend and public holiday) and a day that is open for your booking's take-off site.

Less than 7 days before the flight the change is no longer automatic: you ask us from your booking, with the reason, and the school replies depending on availability.

The new day can be at most 12 months after the date of purchase. That period counts from the purchase and does not start again with each change.

If the school cancels your flight because of the weather, we let you know and you choose the new day from your booking, or a full refund if you prefer. In that case the new day can be up to 12 months ahead of the moment you choose it, because the lost day was the school's decision.

Courses: you can move to another intake from your booking up to 7 days before the course starts, to a future intake of the same course with places left. On packs, the progression order between courses is kept. Less than 7 days before the start, write to us and we will look at it.

If your booking has a campaign price tied to certain dates (for example, a discount for flying or starting the course between two specific days), you can only move it yourself to another day within those dates. To move it to a day outside the campaign, ask us from your booking: the school reviews it and may charge you the difference from the regular price. If the change is due to the weather, no difference is ever charged.

To cancel, send us the request from your booking in the customer area and always tell us the reason. The reason is required in every case. The school resolves the request: we approve the cancellation and we issue the refund, to the same payment method.

Only a paid booking can be cancelled. If the payment was never completed there is nothing to refund: the booking is cancelled on its own when the payment link expires.

This is a commercial policy of the school and it adds to your legal rights, it does not replace or limit them. Where the right of withdrawal applies to you, you exercise it on the terms of the relevant section. If it is the school that cancels for weather or safety reasons, the bookings section applies: rescheduling at no cost or a full refund. And the satisfaction guarantee covers different cases, the school not being able to fly or you not being satisfied with the service, which do not depend on this ladder.

If your booking has no fixed day, because it is an open date or a premium flight we agree by phone, there is no day to count from and we refund 100% of the amount you paid.

On courses and course packs, the refund is worked out on the deposit paid online, and the days are counted to the start of the course. If your course booking has no fixed start date, we refund 100% of the deposit.

The refund is worked out on the amount you paid and depends on how far in advance we receive the request, counted from the day of the booked activity:

• 14 days or more in advance: we refund 100% of the amount paid.
• 7 days or more and less than 14 days: we refund 80%.
• Less than 7 days and 72 hours or more: we refund 50%.
• Less than 72 hours: we look at the reason you give us, with no commitment to a refund.

Liability and insurance

Paragliding carries inherent risks that cannot be fully eliminated. The school operates as an organiser of physical and sporting activities in the natural environment under Catalonia's active tourism regulations, and holds civil liability and accident insurance as required by current law. Policy conditions are available on request.

Customer service and complaints

You can reach us on WhatsApp, by phone on +34 623 808 101 or by email at info@escolaparapent.cat. We reply as soon as we can.

Official complaint forms are available on request. You can also contact your local public consumer services.

Governing law and jurisdiction

These terms are governed by Spanish law. If you buy as a consumer, any dispute will be heard by the courts of your place of residence.

The Fly the Berguedà game: behaviour in the rooms

In the Fly the Berguedà game you can fly with other pilots in public or private rooms and talk to them on the radio. We do not tolerate any abusive content: no insults, threats, harassment or discriminatory remarks on the radio, no aliases that are offensive or that pass themselves off as the school or as someone else, and no cheating to climb the leaderboard.

If a pilot breaks these rules, you can report them from the pause menu, in the radio's list of pilots: pick the reason and, if you like, tell us what happened. The reported pilot is not told who reported them. You can also block them: you won't hear them on the radio again in any room, and they won't be told.

The school reviews every report within 24 hours. Depending on what happened, it may dismiss the report, reset the reported pilot's alias, or suspend their access to the rooms and to scored flights for 24 hours, seven days or for good. A suspended pilot is removed from public rooms straight away; in a private room, the suspension applies when they reconnect.

If you think we suspended you by mistake, write to us at info@escolaparapent.cat.

The Fly the Berguedà game: notifications

Game notifications only reach the devices where you allow them. Before your browser or phone asks for permission, the game gives you two options: “Friends only”, to get only notifications from your friends (friend requests, invitations to private rooms and alerts when they start flying), and “Turn on all”, which adds the school's news and offers (courses and activities). Choosing “Turn on all” gives us your consent to send you these commercial communications by notification on that device, and we keep the date you gave it. You can withdraw it at any time in Options › Notifications, free of charge and without affecting notifications from your friends. If you do not allow notifications, we store nothing.

Your account and how to delete it

Every purchase creates an account, with no password, which you sign in to with your email, with Google or with Apple. You can delete it whenever you like from the website (Profile, “Delete your account”) or from the game.

Deleting the account does not cancel or change your purchases: bookings, courses, vouchers and invoices are kept for the periods tax and consumer law require, and pending bookings remain valid. While you have a paid booking that has not happened yet, an active subscription or a payment in progress, you cannot delete it: they have to be finished or cancelled first under these terms.

The privacy policy explains which data is deleted and which is kept.