Privacy policy

Data controller

The controller of your personal data is Sergio Anibal Toro Castaño, with tax ID (NIF) 45129727R and address at Ronda de Queralt 11, 2-2, 08610 Avià (Barcelona), Spain. You can contact us at info@escolaparapent.cat or on +34 623 808 101.

What data we process and where it comes from

We process the data you give us, depending on how you interact with the school, and the technical data the website needs to run securely. Card details are handled exclusively by the payment gateway: this site never sees or stores them. We only process minors' data when they take part in an activity, with authorisation and through their parent or guardian.

• Contact form: name, email, phone if you give it to us, and message.
• Workshop request: name, email, phone, the details of your equipment (type, brand, model, year, repacking dates and harness), how you deliver it, your preferred day and any notes you add.
• Workshop repack log: when we repack your reserve parachute we note your name, email and phone, the parachute's details (serial number, brand, model, type and year), the day it was packed, any issues we find and, if we take them, photos of the equipment.
• Purchase or booking: name, email, mobile phone, the town or city you are travelling from, the activity, the date and, if you ask for it, transport from Barcelona.
• Shop equipment recommender: the weight, height and level you enter. They are included in the page address so you can share the result, and we do not store them in our database.
• Gift voucher: the recipient's name and email, if you give them to us.
• Account and sign-in: email; if you sign in with Google, the name and email from your Google profile; if you sign in with Apple, the email Apple gives us (yours, or a relay address if you choose to hide it) and, the first time, your name if you share it.
• WhatsApp notices: your phone number and the messages about your booking that we send you or that you write to us.
• WhatsApp or email: the data you include when you write to us.
• Form protection: when you submit the booking, contact, workshop or sign-in form, Cloudflare Turnstile processes your IP address and technical data about your browser.
• Error diagnostics: if a page fails in your browser or on our server, Sentry receives the error and technical data (browser, operating system, page and IP address) and, only for visits that end in an error, a recording of what happened on the page, with all text, fields and images hidden.
• Visit statistics: the page you visit, the page you came from, your country, language, device type, browser and, if you book or buy, the amount paid. They are processed in aggregate with Umami, without cookies and without storing your IP address.
• Browsing analysis, only if you accept it: clicks, scrolling and movement on the page, and technical data about your device. Microsoft Clarity collects them to produce heatmaps and browsing recordings, with form fields hidden.
• Usage statistics with Google Analytics, only if you accept analysis cookies: the pages you visit, how you reached the website, your country, language, technical data about your device and, if you book or buy, the amount paid.
• The Fly the Berguedà game: the public alias you choose, your date of birth (we ask for it before your first flight, to apply the radio rules by age; no other pilot sees it and it is never shown anywhere), the flights you make (day, launch, route, distance, points and the setup you fly with: speed, thermals and wing class; the flight's track is only used to check and score it, and is not stored) and, while you fly in a room (a public one, which you join by pressing Fly, or a private one with friends), your position in the air during the flight. The other pilots in the room see your alias and, if the room is public, so does any signed-in player looking at the list of public rooms. The leaderboard and the rooms show only your alias, never your name or email.
• In-game radio: while you hold the radio button (or the V key) down in a room, your voice is sent live to other pilots in that room through our server, which only relays it; it is never recorded or stored anywhere. The microphone is only used while you hold the button down, and your browser asks for permission the first time. Other pilots see your alias while you talk. The radio depends on age: from 18 it is on by default; from 14 to 17 it is off by default and you can switch it on yourself; under 14 it is not available (the server neither sends you audio nor accepts yours) until you turn 14. You can switch it off or on in the game options (Sound) or with the radio button during a flight; when it is off, you will not receive any radio audio and microphone access is never requested.
• Game moderation: if you report a pilot, we keep the report (who sent it, the reported pilot and the alias they had, the room, the reason, any note you add and the date); if you block one, we keep the fact that you blocked them; and if the school suspends a pilot, we keep the suspension and how long it lasts. If you are reported or blocked, we do not tell you who did it.
• Friends in the game: your friend code (the one in your friend link), the friend requests you send and receive, the friendships you accept, when we last told your friends that you started flying (so as not to repeat it), and the invitations to private rooms you send or receive (who invited whom, to which room and when they expire). Your friends only see your alias. A pilot who knows the email address you sign in with can use it to send you a friend request: we use the address they enter only to find your account and do not store it; we note that the request came by email, and the sender is neither told whether the address has an account nor shown the request until you accept it. No emails are sent as a result. You can also tell us whether you are a paragliding pilot: answering is optional, nobody else sees it and you can change it at any time.
• In-game presence: when you last used the game and which room you are flying in, so your friends can see whether you are “Flying”, “In the game” or when you were last seen, and can join your room if it has seats left. Only your friends see it. So that nobody can try room codes at random, we count the wrong codes tried from your account and from your connection; for the connection we keep a fingerprint (hash) of the IP address, not the address itself.
• Game notifications, only on the devices where you allow them: the address your browser or phone gives us to send notifications to that device, its language, the two choices you make there (notifications from your friends, on as soon as you allow notifications; news from the school, off unless you turn it on, together with the date you turned it on), when it was registered and when it last connected. When the school sends news by notification, we keep a record of what was sent: what it said, which group of pilots it went to and how many devices it reached, without a list of who received it.
• Billing: the details needed to issue an invoice when you buy.
• Shop orders: name, email, phone, the delivery address or the choice to collect at the school, the tax details (company name and tax ID) if you ask for an invoice, the items and the amount, the order reference and, if you pay by transfer, the payment reference. The addresses you save in your account are kept for your next orders.
• Supplier and contractor invoices and receipts: the documents they send us or that we upload, with the details shown on them (for example the name, tax ID, address or bank details) and, if they arrive by email at our invoice email address, the sender's email address.
• The Térmica guide in the online courses: the questions you type and the answers you get, the lesson you ask from and the course. Each question goes to Anthropic together with the lesson text, without your name, your email or any detail of your account. We ask you not to type personal or health details in the chat. If you send a question to the instructors or Térmica alerts them, we also keep their replies in the conversation. Those messages, with the instructor's first name, are also sent to Anthropic as part of the conversation history.
• Tests in the online courses: the answers you give, including the text you type in open questions, and the result of each test. The text of each open answer goes to Anthropic to be marked, without your name, your email or any detail of your account. We ask you not to type personal or health details in them.

What we use it for and on what legal basis

We use your data only for the following purposes. There is no profiling. The only automated part that affects the result of a test is the marking of open answers (below): you can always ask for a person at the school to review it. The data linked to a purchase or booking is required to conclude the contract: without it we cannot process the booking.

• Managing bookings, purchases and your account: performance of a contract.
• Using the town or city you are travelling from to decide whether we confirm or move the day, bearing in mind the journey you have ahead of you: performance of a contract.
• Answering your enquiries: consent or pre-contractual measures.
• Handling your workshop request and confirming turnaround, delivery and payment: pre-contractual steps at your request.
• Keeping the repack record of your reserve parachute, so we can show when it was packed and what condition it was in: performance of the service you ask for.
• Issuing invoices and meeting tax obligations: legal obligation.
• Keeping our accounts and meeting our tax obligations using supplier invoices and receipts, including reading them automatically to prepare a draft that a person always checks before it is recorded: legal obligation. This automated reading does not make any decision that affects anyone.
• Sending you operational messages about your booking by email, such as confirmations or weather-related changes: performance of a contract.
• Sending you the same notices on WhatsApp to the phone number you give us: performance of a contract. They are switched on from the start and you can switch them off at any time from your profile, under the option to also receive notices on WhatsApp; the email notices keep reaching you.
• Sharing the photos and videos of your flight with you, and giving access to anyone you invite: performance of a contract.
• Protecting the booking, contact, workshop and sign-in forms from bots: legitimate interest in the security of the site.
• Detecting and fixing website errors, including recording the visits that end in an error: legitimate interest in the website working and in you being able to complete your bookings and purchases.
• Measuring in aggregate how the website is used and where visits come from, to improve it: legitimate interest. It identifies no one and is not used for advertising.
• Analysing how people browse the website with heatmaps, recordings and usage statistics (Microsoft Clarity and Google Analytics) to improve your experience: your consent, which you give in the cookie notice and can withdraw at any time from “Cookie settings”.
• Showing you the Google Maps map or a shop YouTube video when you ask for it: your consent, given by pressing the button that loads it or by accepting “Maps and external content” in the cookie notice.
• Running the game (saving your alias, your date of birth and your flights, applying the radio rules by age, checking that each flight is plausible before scoring it, and showing the leaderboard under your alias): performance of a contract.
• Running the in-game radio (relaying your voice live to other pilots in your room while you hold the button down): performance of a contract, carried out at your request each time you talk.
• Moderating the game's rooms (reviewing reports, no longer relaying to you the voice of pilots you block, and applying suspensions): performance of a contract, since these are the game's rules, and our legitimate interest in keeping the rooms safe for every pilot.
• Managing friends and invitations in the game (sending and responding to friend requests, showing your friends, inviting them to private rooms and telling them when you start flying) and notifying you about them on the devices where you allow it: performance of a contract, at your request. You can turn notifications from friends off on each device in the game's Options, or block them in your browser or phone.
• Counting wrong room codes and slowing down whoever tries too many: legitimate interest in protecting pilots' private rooms.
• Sending you news from the school (courses, activities and offers) by notification: your consent, which you give on each device by choosing “Turn on all” on the prompt to turn on notifications or by ticking that option in Options › Notifications. We keep the date you gave it, and you can withdraw it there at any time (article 21 of Law 34/2002, LSSI). To decide who receives which news, we only use your answer to the pilot question and whether you have taken a course with the school.
• Sending you news and offers from the school by email or WhatsApp: legitimate interest in telling you about services similar to the ones you have already used. You can object at any time, from your account or from the link in every email.
• Managing your equipment orders, shipments and payments by card or transfer, and recognising transfers by their reference: performance of a contract.
• Answering your questions about the course lessons with the Térmica guide, which only answers from the course material and never decides whether it is safe to fly: performance of a contract. An automatic review reads each exchange to catch answers that should not be given, and a person at the school may read the conversations to look after the safety of people who are learning and to improve the guide (examples for tests, instructions and the knowledge base; before we use any as an example, we remove your name and email as well as we can): legitimate interest in safety and in the quality of the service. You can object at any time by writing to info@escolaparapent.cat: we will stop reading your conversations to improve the courses and the guide. Questions and conversations may also be used to improve the courses and the guide. The school's instructors can read your questions to reply to you, including during the in-person course: Térmica alerts them when it cannot answer fully, and you can send them a question whenever you like. We do not sell your questions or share them with anyone else: only the providers listed below handle them. The guide makes no automated decisions about you.
• Marking the open answers of the online course tests: performance of a contract. An artificial intelligence model from Anthropic scores the answer against the school's marking guide, and the result counts towards passing the test. If you disagree, you can ask for a second review; if the answer still does not pass, a person at the school reviews it and decides the mark. An answer with an unsafe statement is always reviewed by a person.

Recipients

For the service to work, some data passes through the providers that support it. We never sell or share your data with third parties for commercial purposes.

• Cloudflare, Inc. (United States): web hosting, database, file storage, transactional email delivery, receiving emails containing supplier invoices, form protection (Turnstile), and hosting and playback of flight photos and videos and of the shop's product videos (Cloudflare Stream).
• Functional Software, Inc., which operates Sentry (United States; data is hosted in the European Union): website error diagnostics. It receives the technical data of each error and, if a visit ends in an error, its recording with text, fields and images hidden.
• Umami Software, Inc. (United States): website visit statistics. It receives the technical data of each visit (page, referring page, browser, device and IP address, which it does not store).
• Microsoft Corporation (United States), only if you accept analysis cookies: Microsoft Clarity, heatmaps and browsing recordings.
• Google Ireland Limited (Ireland), only if you accept analysis cookies: Google Analytics, website usage statistics. It may transfer data to Google LLC in the United States.
• Stripe Payments Europe, Ltd. (Ireland): payment gateway. It receives your email, your phone number and the payment details.
• PAYCOMET, S.L.U. (Spain): a payment gateway the school may use instead of Stripe. If you pay through it, it receives the same data.
• Bilbabit, S.L. (Verifacti, Spain): when we issue an invoice, it sends the invoice record to the Tax Agency; it receives the invoice data and, if you provide them, your name and tax ID.
• Anthropic Ireland, Limited (Ireland): reads supplier invoices and receipts automatically to prepare their draft accounting records. It receives the document and the details shown on it.
• YCloud International Pte. Ltd. (Singapore): official WhatsApp Business Platform provider through which we send and receive WhatsApp messages. It receives your phone number and the content of the messages.
• Meta Platforms Ireland Limited (Ireland): WhatsApp. The WhatsApp messages we exchange go through its service.
• Google: sign-in with Google and, only if you press to see them, the Google Maps map or a shop YouTube video. In all cases, Google processes the data under its own privacy policy.
• Apple: sign-in with Apple. Apple processes the data under its own privacy policy.
• Your browser or phone's push service, only if you allow notifications: depending on the browser, Google (Chrome and most browsers), Mozilla (Firefox), Apple (Safari) or Microsoft (Edge); in the mobile app, Google Firebase Cloud Messaging. It receives each notification to deliver it to your device; on the web the content is encrypted in transit and only your browser can read it.
• Partner driver, when you ask for transport from Barcelona: the details needed to pick you up.
• Courier companies, when you ask us to ship equipment: they receive your name, address and phone.
• Banks and payment institutions, when you pay by transfer: the transfer goes through your bank and ours, and we see the payment details the bank gives us.
• Shipping companies, when you buy equipment with delivery.
• Accounting and tax advisers.
• Anthropic Ireland, Limited (Ireland): receives your questions to the Térmica guide and the answers, and the text of your open test answers, without any detail that identifies you, to write the answer, for the automatic safety review and to mark the open answers. Under its commercial terms, Anthropic does not use the data it receives through its API to train its models, and keeps it for up to 30 days (longer only where the law or safety requires it). Cloudflare hosts the conversations.
• Public authorities or banks, where the law requires it.

International transfers

Some providers process data outside the European Economic Area. Cloudflare, Inc., Google LLC, Functional Software, Inc. (Sentry), Umami Software, Inc. and Microsoft Corporation are US companies, and Stripe and Meta may transfer data to their group companies in the United States. These transfers rely on the EU-U.S. Data Privacy Framework and, as a fallback, on standard contractual clauses approved by the European Commission. The push services that deliver the game's notifications (Google, Apple, Mozilla and Microsoft) may also process them in the United States.

YCloud International Pte. Ltd. processes WhatsApp message data in Singapore, a country without an adequacy decision from the European Commission. That transfer relies on the standard contractual clauses approved by the European Commission (article 46 GDPR). You can ask us about these safeguards at info@escolaparapent.cat.

Anthropic may process supplier documents on servers in the United States or other countries outside the European Economic Area. This transfer relies on the standard contractual clauses approved by the European Commission in 2021 (article 46 GDPR), which form part of its data processing agreement.

Questions to the Térmica guide and open test answers may also be processed on Anthropic servers in the United States or other countries outside the European Economic Area, under the same standard contractual clauses and without any detail that identifies you.

Flight photos and videos

When you fly with us, the pilot may put together a gallery with the photos and videos of your flight. The gallery is private: it opens only for someone signed in with an email that has been given access, and anyone with access can invite others.

The content is kept for twelve months and then deleted automatically. You can download all of it at any time while the gallery is live, and we write to you before it expires. If you would rather we deleted it sooner, write to info@escolaparapent.cat.

How long we keep your data

We keep each category of data only as long as needed:

• Contract and billing data, including the phone number and the town or city on the booking: for the periods required by tax and commercial law, also if you delete your account.
• Shop orders and their tax details: six years, under article 30 of the Commercial Code, and the data that serves as tax evidence, four years, under the General Tax Law; also if you delete your account. The addresses saved in your account are deleted with it.
• Invoices and their records: six years, under Article 30 of the Commercial Code, and four years for tax purposes, under the General Tax Law; even if you delete your account.
• Supplier invoices and receipts: those we record are kept for six years under Article 30 of the Commercial Code and four years for tax purposes under the General Tax Law. Those that arrive by email from an unknown sender are discarded after 90 days if no one accepts them, and a discarded document is deleted 30 days later. If we reject an email, we keep only a record that it arrived, and the sender's email address is deleted after 30 days.
• Enquiries and conversations through the form, email or WhatsApp: for as long as it takes to deal with them.
• Your account: for as long as you keep it open. If you delete it, your access, the account name, your game data and your marketing preferences are deleted; we only keep a record that the account existed and when it was deleted, without your email or your name.
• Flight photos and videos: twelve months, as explained in the relevant section.
• Workshop repack log: the details of each repack are kept as the workshop's record. Photos of the equipment are kept for five years from upload and then deleted automatically.
• Technical data from form protection: processed by Cloudflare for the check only; we do not keep it.
• Error diagnostics data and recordings: Sentry deletes them automatically after 90 days at most.
• Visit statistics: kept only in aggregate, with no data that identifies you.
• Microsoft Clarity recordings and heatmaps: recordings are deleted after 30 days and aggregate data after 13 months at most.
• Google Analytics statistics: 14 months at most.
• Game alias, date of birth and flights: for as long as you keep your account open; if you delete your account, they are deleted too. Rooms for flying with friends close and are deleted after six hours of inactivity; public rooms close two minutes after their last pilot leaves, and the list of who was in them is deleted at the same time.
• Game reports, blocks and suspensions: a report is kept until the school handles it and for one more year; a suspension that has ended, for one year after it ends; a block, until you remove it. If you delete your account, your blocks are deleted; reports you made are kept for the same time, without saying who made them, and reports about you and your suspension are kept for the same periods, so that deleting the account is not a way round a suspension.
• Friends in the game and notifications: your friend code, your friendships and your requests, for as long as you keep your account (a request you decline or cancel, or a friendship you end, is deleted at once); invitations to private rooms expire after 24 hours and are then deleted automatically; each device's notification subscription and its choices, until you sign out of the game on that device, withdraw permission, the push service tells us it is no longer valid or you delete your account; your answer to the pilot question, for as long as you keep your account. The record of notifications sent by the school is kept as part of the school's communication history, without data about who received them.
• In-game presence: for as long as you keep your account (it is overwritten each time you play and deleted with your account); the count of wrong room codes expires after 15 minutes and is then deleted.
• Marketing messages and consents: until you object, withdraw them or delete your account.
• Conversations with the Térmica guide: kept for one year after the last question, then deleted automatically. You can delete any conversation at any time from the chat itself, and they are deleted when you delete your account too.
• Test answers in the online courses and their marking (the text of open answers, the marks and the comments): for as long as you keep the account; they are deleted with it. The record of artificial intelligence use (date, model and cost, with no text) is kept with no link to your account once you delete it.

Your rights

You have the right to access your data, rectify it, erase it, object to its processing, restrict it, request its portability and withdraw your consent at any time.

To exercise these rights, write to us at info@escolaparapent.cat with proof of your identity. We will reply within one month at most.

If you believe we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).

Cookies

This site sets first-party technical cookies, needed for it to work, which are exempt from consent (article 22.2 of Spanish Law 34/2002, LSSI). Only if you accept them in the cookie notice does it also set analysis cookies (Microsoft Clarity and Google Analytics); if you do not, neither tool loads. There are no advertising cookies. You can change your choice at any time from “Cookie settings”, at the bottom of every page or at the end of this one. Visit statistics (Umami) use no cookies and store nothing in your browser. If you allow the game's notifications, your browser also installs a small program from this site (push-sw.js, a service worker) whose only job is to show those notifications and open the game when you tap one: it stores nothing and does not take part in your browsing.

The website also keeps a few preferences in your browser's storage (localStorage and sessionStorage). These are not cookies and, apart from ecp_game_rooms and ecp_game_push_device, they are not sent to our server and never leave your device: ecp_consent remembers which cookies you accepted and when (for a year; after that we ask again); ecp_shop_compare keeps in the tab the products you tick to compare them in the shop and is deleted when you close it; ecp_checkout_form keeps the contact details you type when booking in that tab and is deleted when you close it; ecp:bookings-scroll remembers where you were in your list of bookings; ecp_sidebar remembers whether the private area menu is collapsed; ecp_promo_dismissed remembers which promotion you closed; ecp_game_school_record remembers your best score in the game's landing school for each flying day and setup (speed, thermals, wing and approach); ecp_game_settings remembers the game options you chose (graphics, sound, radio, controls, camera and interface); ecp_game_rooms keeps the codes of the latest private game rooms you opened or were invited to (when you open the list of rooms, those codes are sent to our server so that your rooms can be shown); ecp_game_push_device keeps the number our server gave this device's notification subscription, so that you can change its choices or delete it when you sign out (it is sent to our server for that); ecp_game_install_dismissed remembers that you closed the tip about adding the game to your home screen; ecp_game_push_prompt_dismissed remembers when you closed the prompt to turn on notifications without choosing an option, so it is not shown again for 30 days; ecp_gallery_dl_ remembers which files of a gallery you have already downloaded; and in the pilots' area, ecp_pilot_install_dismissed and ecp_pilot_uploads_ remember the install prompt and uploads in progress. The error diagnostics tool (Sentry) also keeps sentryReplaySession and sentryReplayLastActivity in sessionStorage, which identify the current visit so its recording can be attached to an error; they are deleted when you close the tab.

The mobile app stores your session, your account's email address, the ID of this phone's notification subscription and your latest game profile answer in your phone's secure storage (the iOS Keychain or the Android Keystore). That profile answer is your alias, whether you have given us your date of birth (but not the date itself) and the radio setting that matches your age; it is used only when you have no connection, so you can fly offline. All of it is deleted when you sign out or delete your account in the app. The app also downloads the game's terrain files (elevation, aerial photos and 3D models) to your phone, which contain no personal data.

These are the cookies this site sets:

• better-auth.session_token and better-auth.session_data: keep you signed in to your account (7 days for the first, 2 minutes for the second).
• ecp_auth, ecp_roles and ecp_admin: interface hints that tell the page you are signed in and with which profile, so it shows you the right menu (7 days). On their own they give access to nothing.
• ecp_cart and ecp_cart_sum: the contents and summary of your basket (30 days).
• ecp_shop_cart and ecp_shop_cart_sum: the contents and summary of your shop basket (30 days). ecp_shop_country: the country you selected in the shop, used to display its prices (one year).
• ecp_promo: the discount code you arrived with or applied, until you close your browser.
• ecp_login_locale: the language you started signing in with (15 minutes).
• _clck and _clsk (Microsoft Clarity, only if you accept analysis cookies): identify your browser and your session so the pages of one visit are joined in the recordings (one year for the first, one day for the second).
• _ga and _ga_YFEF8XDWCW (Google Analytics, only if you accept analysis cookies): tell your browser and your visits apart for usage statistics (two years).

Third-party services on the website

Some features rely on external services. Apart from error diagnostics, visit statistics and, if you accept them, Microsoft Clarity and Google Analytics, none of them loads when you simply visit a page: they only come into play when you use that particular feature.

• Sentry: loads on every page to detect errors. While you browse it keeps what happens on the page over the last minute in the browser's memory, with text, fields and images hidden, and only sends it if an error occurs; otherwise it is discarded.
• Umami: loads on the public pages to count visits in aggregate. It sets no cookies, stores nothing in your browser and does not load in your private area.
• Microsoft Clarity: only loads if you accept analysis cookies. It records how you browse (clicks, scrolling and movement) to produce heatmaps and recordings that help us improve the website, with form fields hidden. It does not load in your private area.
• Google Analytics: only loads if you accept analysis cookies. It measures which pages are visited and how people reach the website, to improve it. Advertising signals are switched off and it does not load in your private area.
• Google Maps: the meeting point map does not load until you press “Show the map (Google Maps)”. At that moment your browser connects to Google, which receives your IP address and may set its own cookies under its privacy policy. If you accepted “Maps and external content” in the cookie notice, the map loads straight away. Otherwise, if you do not press the button, Google receives nothing. You can also open the location directly in Google Maps with the link below the map.
• Cloudflare Turnstile: protects the booking, contact, workshop and sign-in forms from bots. It loads on those pages and processes technical data (your IP address, your browser and the site you submit the form from) solely to tell people from automated programs, not to identify you or for advertising. It is a strictly necessary security measure.
• Stripe or PAYCOMET: payment takes place on the gateway's own page, on its own domain. There the gateway applies its own cookies and anti-fraud measures under its privacy policy.
• Sign-in with Google: if you choose to sign in with Google, you go through a Google page, which applies its own privacy policy.
• YouTube: some shop videos are hosted on YouTube and do not load until you press the play button. At that moment, your browser connects to YouTube (Google), which receives your IP address and may set its own cookies under its privacy policy. If you accepted “Maps and external content” in the cookie notice, the video loads straight away. Otherwise, if you do not press the button, Google receives nothing. You can also watch the video on YouTube using the link below it.
• Sign-in with Apple: if you choose to sign in with Apple, you go through an Apple page, which applies its own privacy policy.
• Cloudflare Stream: videos in private galleries and the shop's product videos play in Cloudflare's player, our hosting provider.

How to delete your account

You can delete your account yourself, without asking us: sign in to your account at escolaparapent.cat, go to Profile and press “Delete your account”. In the Fly the Berguedà game you will find it under Options, in the Account section. If you cannot sign in, write to us at info@escolaparapent.cat from the account's address and we will help you delete it.

Deleting it removes your access (your open sessions and the link to Google or Apple), the account name, your game alias, date of birth and flights, your blocks, your friends, friend requests and room invitations, your devices' notification subscriptions, your answer to the pilot question and your marketing preferences. We send an email to the account's address to confirm it. Conversations with the Térmica guide, the test answers in the online courses and their marking are deleted with the account; you can also delete the conversations one by one from the chat.

We keep your purchases, bookings, courses, vouchers and subscriptions, with the details you gave us when buying, and their invoices, for the periods tax and consumer law require: it is a legal obligation. We also keep your messages to the school, your access to the galleries shared with you and, as explained above, game reports and suspensions.

You cannot delete the account while you have a paid booking that has not happened yet, an active subscription or a payment in progress: they have to be finished or cancelled first. If you later sign in again with the same email, a new, empty account is created, where you will see the bookings made with that email again.